Important information regarding: Boeing 737 Max 8 and 9 flight cancellations

Issued: 14 March 2019

This advice applies to customers who are concerned or may be affected by the Boeing 737 Max 8 & 9 flight cancellations.

Background

After the recent tragic events of the downed Ethiopian Air plane crash, a number of Governments have decided to ground or ban Boeing Max 8 & 9 aircrafts from their air space. Following on from this decision, Boeing have advised that they have supported this decision. It is expected that further announcements will be made once the reason for the crash has been established. At this stage, there is no indication as to how long this process will take.

https://boeing.mediaroom.com/news-releases-statements?item=130404

If you entered into a policy before 12pm (NZT) Wednesday 13 March 2019:

We are considering this event to be outside of the affected airline’s control.

Additional Expenses – Missed Connection

• During the Journey, there is cover for reasonable Additional transport expenses incurred for You to catch up with Your planned itinerary. Note: If you claim under this section, You are not entitled to make a claim under any other section of the policy for the same incident.

Travel Delay

If Your pre-booked transport is temporarily delayed during the Journey for at least 6 hours due to an unforeseeable circumstance outside of your control, We will reimburse You up to the policy limits stated in Your policy for reasonable Additional accommodation expenses. We will also reimburse up to these limits again for each full 24 hour period that the delay continues beyond the initial 6 hour delay.

Amendment Cover

• If the policy contains amendment and cancellation cover, there is cover (up to the nominated policy limits) for reasonable amendment costs if existing travel plans are directly affected by the event. We will not pay more for rearranging (amending) the journey than the cancellation costs which would have been incurred had the journey been cancelled.
• There is no cover available for any portions of the Journey that have been utilised.

Remember, all reasonable steps must be taken to mitigate out of pocket expenses.

Please ensure that You contact Your airline in the first instance to ascertain their stance on the current crisis as a number of airlines are offering amendments and refunds for affected flights.