Virgin Australia flights to Samoa from Auckland

This advice applies to customers who are concerned by or may have been affected

This information is current at 11am 31st October 2017 and we recommend you regularly check for updates through news agencies and your travel provider.

Background

Up to 6000 passengers could be hit by the Samoan government's decision to deny Virgin Australia the right to fly from Auckland to Apia.

Virgin Australia had planned to fly five return services a week from the middle of next month but said today this had been refused.

The airline had run a joint-venture service on the route with the Samoan government for the last decade. But Samoa is now, in conjunction with Fiji Airways, about to launch its own airline, Samoan Airways.

A Virgin spokeswoman said it was working to re-accommodate affected passengers as "a matter of priority" and would discuss their options.

For all policies issued

This event and any costs associated with the event are excluded under all Cover-More policies under our general exclusions which state:

We will not pay for:

• Claims arising from any government intervention, prohibition, regulation or restriction or court order

Important general advice

This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the Policy Wording.

Please contact the Airline or your Travel Agent for assistance with ticketing.

Contact us

If you have any further enquiries please contact our Customer Service team on 0800 500 225 8.30am and 5.30pm Monday to Friday.